Compassionate and dedicated Head Nurse with 17 years of hands-on experience in healthcare, specialising in driving patient care and outcomes through proactive program/project management and optimisation capabilities. Adopts a consultative approach to ensure specific healthcare requirements are met whilst focusing on exceeding expectations for service quality. An innovative strategist who has successfully managed projects that have enhanced productivity, reduced delays and improved patient experience.
Renowned as a motivational and inspirational leader capable of training and developing teams to enable them to fulfil their potential and add value to the business. Excels within fast-paced and challenging environments.
Career Summary
- Lead cross-functional teams of nurses across unit operations, with focus on providing safe patient and family-focused quality care throughout.
- Delegate tasks, evaluate performance, identify underperforming areas for upskilling, coordinate and/or deliver bespoke training to nurses.
- On-board new and junior employees/students, with contributions to recruitment, appraisals, retention efforts and disciplinary matters.
- Design and implement strategies, initiatives and plans aimed at improving patient care, patient experience, increasing accountability.
- Ensure compliance to all policies, regulations and standards in accordance with associations, administrations’ practices and guidelines.
- Unit representative during department and hospital meetings, influencing key decisions in regards to nursing and patient care.
- Enhance patient outcome via successes in promoting inter-collaboration across different departments and introducing time-reducing processes.
- Develop, monitor and continually improve patient education programs, delivery care models, staffing plans and unit’s scheduling system.
- Advocate for patients and families, providing as a knowledge hub and point of resource whilst collecting feedback for management review.
- Contributor to establishing external relationships, developing nursing affairs objectives and managing change management projects.
- Allocate and prioritise resources including manpower, supplies, equipment; coordinate with suppliers on procurement areas.
| Head Nurse: 5 North Medical Unit | Dec 2016-Jun 2019 | |
| Acting Head Nurse: 5 North Medical Unit | Dec 2015-Dec 2016 |
| Nurse Clinician: Protocol Unit | Dec 2009-Dec 2015 | |
| Staff Nurse 1: Protocol Unit | Dec 2003-Dec 2009 |
Professional Development
- 2020:Oxford Women’s Leadership Development Programme
- 2020: COVID-19 Tackling the Novel Coronavirus, London School of Hygiene & Tropical Medicine & Public Health Rapid Support Team
- 2020: Global Health Governance: Addressing Globalization and Health Inequities St George’s, University of London
- 2019: Publishing Quality Improvement Project workshop, JQSH
- 2019: Global Health Governance: Addressing Globalization and Health Inequities, UOL
- 2019: Design Thinking: Customer Experience
- 2019: Quality Standards in Customer Service, Brad Cleveland
- 2019: Managing Someone Older than You, John Tarnoff
- 2019: Creative Thinking, Drew Boyd
- 2019: Finance Foundations, Jim & Kay Stice
- 2018: Project Management Workshop, KFSH&RC-Jeddah
- 2017: 3-Day Nursing Leadership Academy, John Hopkins Leadership Academy, USA
- 2017: Edward Jenner Program, NHS Leadership Academy
- 2017: Operational Goals Workshop: Quality & Efficiency, Park Hyatt
- 2016: Getting Research into Practice, KFS&RC-Jeddah
- 2016: Conflict Management Workshop, KFS&RC-Jeddah
- 2015: CASP Train the Trainer Workshop, UK
- 2015: NPUAP 14th National Biennial Conference, USA
- 2015: BLS Instructor Workshop, KFS&RC-Jeddah
- 2014: Evidence-Based Practice Workshop, KFS&RC-Jeddah
- 2014: Stress Management Workshop, KFS&RC-Jeddah
- 2014: Conflict Management Workshop, KFS&RC-Jeddah
- 2014: Effective Presentation Skills, KFS&RC-Jeddah
- 2014: Managing Performance Workshop, KFS&RC-Jeddah
Presentations & Speaking Engagements
- 2017: Speaker on Emotional Intelligence, Nursing Professionalism Course, The Nursing Education Department @ Maternity & Children’s Hospital, Saudi Arabia
- 2017: Speaker on Conflict Management, 2nd Emerging Leaders Program for Nurses, East Jeddah Hospital, Saudi Arabia
- 2017: Presenter, 2nd International Quality & Safety Symposium, Burj RafalHotel Kempinski, Saudi Arabia
- 2017: Presenter, TCNS 43RD Annual Conference: Transcultural Nursing: Approaches to Population Health that reduce Health Disparities, USA
- 2017: Presenter, 8Th International Nursing Symposium ‘Nurses Transforming Healthcare’ Held at Hilton Hotel, Jeddah, Saudi Arabia
- 2015: Presenter, 7th International Nursing Conference ‘Excellence beyond Borders’, King Faisal Specialist Hospital & Research Centre, Saudi Arabia